Every Se Luz package is prepared with intention, gentleness, and respect for the sacred ingredients and communities that make our work possible. We do our best to ship your order as quickly as possible so it arrives safely to your home.

Processing Times

All orders are lovingly packed and shipped within 2–4 business days. During launches or restocks, processing times may be slightly longer, but we promise to keep you supported and informed every step of the way.

Shipping Rates & Times

Shipping rates are calculated at checkout based on your location and chosen shipping method.
Once your order is shipped, you’ll receive a confirmation email with your tracking number so you can follow your package’s journey to you.

Delays & Carrier Issues

Once your package is handed over to the carrier, shipping timelines may vary due to weather, carrier delays, or holidays. While these circumstances are out of our control, we’re always here to help guide you if something feels off with your tracking.

Order Address Accuracy

Please double-check your shipping details at checkout. If you need to update an address, contact us as soon as possible, once an order has shipped, we’re unable to make changes.

Lost or Stolen Packages

If your package shows as delivered but you can’t find it, we encourage you to check with neighbors, your building, or your local carrier office.
If you still need support, reach out to us and we’ll do our best to help you navigate next steps with kindness and care.